1. Make sure that you connected Sensibo Hub to your router and that it is powered on. The Hub should have a blue light. Make sure the blue light is lit continuously - if the hub does not have a steady blue light, check this article about hub troubleshooting
2. Make sure that the pod is powered. Open the pod’s case by twisting the two parts counter clockwise. Make sure the batteries are in and that the battery slip is removed. Try removing the batteries and re-inserting them back into the pod. The pod should blink blue a few times and reconnect within ~45 seconds.
3. Make sure the the pod is in range of the Sensibo Hub. In some cases, the pod can be too far from the Hub, causing it to disconnect. The Hub's range is similar to the range of a home Wi-Fi network.
Take the pod, make sure it is powered (see above) and place it near the hub. If it connects properly when placed near the hub, it's original spot is probably too far away from the hub. If your app shows that it is connected, try taking it back to its place and see if the connection persists. If you can’t seem to resolve the problem, please contact us.
4. Try to move the hub a bit further from the router - some routers have very strong signals that can interfere with the hub's signals. If you've placed the hub close to the router, please move it a bit further away (20 cm is a good start) and see if it helps.
** If the pod screen is not grey (somewhere between blue and orange, depends on the room temperature) and commands from the app do not affect the A/C, your pod's firmware version might need to be updated, contact us and state that.